Returns Policy – SmartGuard Solutions

SmartGuard Solutions is an independent online retailer of genuine Wyze® products. We are not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.

What are the steps?

Don’t worry. It’s easy.

1. Contact us to start a return

Send an email to [email protected] with your order number and the email address you used to place the order. We’ll send you a return request form and instructions.

Hint: Your order number looks like WZ-#######.

2. Tell us which item(s) you want to return

Once we confirm your order, let us know which item(s) you’re returning and the reason. We may ask for photos or a short description to help process your return faster.

3. Ship your product back to us

We’ll email you a prepaid shipping label (or instructions on where to send your return). Pack your product(s) securely, attach the label, and drop it off at your local carrier. That’s it!

What can I return?

✅ What we’ll take

  • Eligible items purchased on wyzeathome.com within the last 30 days

  • Products must be in new or like‑new condition, with all original packaging and accessories

  • Proof of purchase (order number or email) is required

Please don’t send us any product without first contacting us for return approval. Unauthorized returns may not be processed.

❌ What we won’t take

  • Final sale or clearance items

  • Refurbished products

  • Service plans (see FAQ below)

  • Items outside the 30‑day return window

  • Products purchased from other retailers (including wyze.com, Amazon, or physical stores)

Return FAQs

How do I get a refund on a service plan (Cam Plus, Cam Protect, etc.)?

Service plans are managed directly by Wyze Labs, Inc. We cannot process refunds for them. Please sign in to your Wyze account or contact Wyze support for help with service plan cancellations or refunds.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to your original payment method. You’ll receive an email confirmation when it’s done.

Who pays for return shipping?

  • If the return is due to our error (wrong item, defective on arrival), we will cover the return shipping cost.

  • For all other returns (e.g., changed your mind), the return shipping cost will be deducted from your refund, or you may choose to pay for shipping yourself.

Do you accept returns on opened products?

Yes, as long as the product is in good condition and all original contents are included. We may charge a small restocking fee for opened items (no more than 15%).

I bought my Wyze product from another store. Can I return it here?

No. We only accept returns for items purchased directly from wyzeathome.com.

Need help?

If you have any questions about returns, just email us:

Email: [email protected]
Phone: 1 (206) 389-6649

We’re here to help – just like friends would.

SmartGuard Solutions is an independent online retailer and is not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.