SmartGuard Solutions Privacy Statement

Effective: May 15, 2026

SmartGuard Solutions is an independent online retailer of genuine Wyze® products. We are not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.

This Privacy Statement explains how SmartGuard Solutions (“SmartGuard Solutions”, “we” or “us”) processes information about you when you use our website (https://www.wyzeathomes.shop/), when you contact our customer service team, engage with us on social media, or otherwise interact with us.

When we refer to our “Services” in this statement, we mean our website and any related online services we provide.

We may change this Privacy Statement from time to time. If we make changes, we will revise the date at the top of the statement and, in some cases, may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). If you are a California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah or Virginia resident, please also see the California and Other States Notice of Collection and Privacy Rights below.

Collection of Personal Information

The personal information we collect about you depends on how you interact with us or use our Services.

Personal Information You Provide to Us

We collect personal information you provide directly to us. For example, when you create an account, fill out a form, submit or post content through any interactive features of our Services, make a purchase, communicate with us via third-party platforms, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of personal information we collect include your:

  • name

  • email address

  • postal address

  • phone number

  • username

  • photographs (such as for your profile picture)

  • social media profile information

  • demographic information

  • any other information you choose to provide

If you make a purchase, we work with a third‑party payment processor to collect and process your payment information.

Some of the personal information we collect is considered “sensitive” under some laws. For more information and to exercise your related choices, see the Your Privacy Rights and Choices section below.

Automatically Collected Information

When you use our Services, we automatically collect certain information about you, including:

  • Activity and Usage Information: How you access our Services, including your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect access times, pages viewed, links clicked, and the page you visited before navigating to our website.

  • Transactional Information: When you make a purchase, return or warranty claim, we collect product details, purchase price, and the date and location of the transaction.

  • Location Information: We derive the approximate location of your computer or mobile device from your IP address. With your consent, we may also collect precise location information from your mobile device. You can stop collection of precise location at any time (see Your Privacy Rights and Choices below).

  • Information Collected by Cookies and Similar Technologies: We use cookies, pixels, and SDKs to recognize you, remember items in your shopping cart, improve our Services, analyze popular areas, and count visits. We (or service providers on our behalf) may send marketing and other communications using these technologies. You can opt out of this advertising by visiting https://app.retention.com/optout.

Information We Collect from Other Sources

We obtain information about you from publicly available sources, third‑party platforms through which you interact with us, and other third parties in connection with your purchase of or feedback regarding our products or services. This includes purchase information, reviews you post, username and profile picture from those third‑party services, and demographic information.

Information We Derive

We may derive information or draw inferences about you based on the information we collect – for example, your approximate location from your IP address, or that you may be interested in certain products based on your browsing behavior and past purchases.

Use of Information

We use the personal and non‑personal information we collect to provide, maintain, and improve our Services. We may also use the information to:

  • Process and fulfill your purchases;

  • Personalize your experience;

  • Develop new services;

  • Improve our Services, including by using information to improve, train, or develop algorithms or models;

  • Send you technical notices, updates, security alerts, and support or transactional messages;

  • Communicate with you about products, services, and events offered by SmartGuard Solutions and others, and provide news and information we think will interest you (see opt‑out information below);

  • Monitor and analyze trends, usage, and activities;

  • Target advertisements to you on third‑party platforms and websites (see opt‑out below);

  • Comply with legal and financial obligations;

  • Detect, investigate, and help prevent security incidents, fraud, or illegal activity;

  • Facilitate contests, sweepstakes, and promotions;

  • Create de‑identified, anonymized, or aggregated information; and

  • Carry out any other purpose described to you at the time of collection.

Targeted Advertising and Analytics

We engage others to provide analytics and serve advertisements across the web and in mobile apps. These entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites/apps, including your IP address, browser, mobile network, pages viewed, time spent, links clicked, and conversion information. This information is used to deliver interest‑based ads and to analyze activity. Some of these activities may constitute “targeted advertising,” “sharing,” or “selling” under certain laws. To learn more about your choices, see the Your Privacy Rights and Choices section below.

You can also learn about interest‑based ads and opt out of behavioral advertising by companies that participate in the Digital Advertising Alliance at www.aboutads.info/choices (or in Canada, www.youradchoices.ca).

Disclosure of Information

We disclose personal information about you in the following ways:

  • With vendors, service providers, and contractors that need the information to provide services to us (e.g., web hosting, payment processing, fraud prevention, customer service, marketing, and advertising);

  • If you post a product review or other content on our Services, other users or the public may see that information;

  • In response to a legal request if we believe disclosure is required by any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;

  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of SmartGuard Solutions or others;

  • Between and among SmartGuard Solutions and our current or future parents, affiliates, and subsidiaries;

  • With your consent or at your direction (e.g., if you choose to integrate with third‑party services, please review their privacy policies); and

  • In aggregated or de‑identified form that cannot reasonably identify you.

We do not lease, rent, or sell sensitive biometric data (we do not collect such data).

Your Privacy Rights and Choices

Account Information
You may update or correct certain account information by logging into your account. To deactivate your account, please email [email protected]. We may retain certain information as required by law or for legitimate business purposes.

Opt‑Out of Targeted Advertising, Sharing, and Sales
Some of our activities may be considered “sales” or “sharing” of personal information or “targeted advertising” under applicable law. Depending on where you reside, you may have the right to opt out. You can do so by following the prompts on our website or by using a legally‑recognized universal choice signal (such as Global Privacy Control).

Consent, Objection, and Related Rights
Depending on your location, you may have the right to object to certain processing, withdraw your consent, or request that we restrict processing. To exercise any of these rights, email us at [email protected].

Nondiscrimination
We will not discriminate against you for exercising your privacy rights.

Location Information
When you first launch our mobile app, you will be asked to consent to precise location collection. You can later stop collection via your mobile device settings or by deleting the app.

Cookies
Most browsers accept cookies by default. You can adjust your browser to remove or reject cookies, but this may affect functionality of our Services.

Promotional Emails
To opt out of promotional emails, follow the instructions in the email or contact us at [email protected]. We may still send non‑promotional emails (e.g., about your account).

Mobile Push Notifications
With your permission, we may send push notifications. You can deactivate these in your device’s notification settings.

Data Retention

We store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data within 180 days; otherwise, we will delete it after three years of inactivity. We retain other personal data as long as necessary to carry out the purposes for which it was collected, as explained in this Privacy Statement.

Transfer of Information to the U.S. and Other Countries

SmartGuard Solutions is based in the United States. We process and store information in the U.S. and other countries. Therefore, we and those who perform work for us may transfer your information to jurisdictions that may not provide equivalent data protection as your home jurisdiction.

California and Other States Notice of Collection and Privacy Rights

This section applies to residents of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia.

Categories of Information We Collect

We collect (and have collected in the preceding 12 months):

  • Identifiers (name, email, address, phone, IP address, etc.)

  • Customer Records Information (e.g., name, address, phone number)

  • Commercial information (purchase history, products considered)

  • Internet or other electronic network activity information (browsing history, search history, interactions with our website)

  • Precise geolocation data (with your consent)

  • Inferences drawn from the above

  • Sensitive personal information (precise geolocation and, if applicable, login credentials)

We do not collect biometric data, audio/visual data (beyond profile pictures you voluntarily upload), or data from connected hardware devices.

Business Purposes for Collection, Use, and Disclosure

We collect and use personal information for the business purposes described in the Use of Information section above.

Disclosures for Business Purposes

In the preceding 12 months, we may have disclosed identifiers, commercial information, internet activity, and geolocation data to categories of recipients such as web hosting providers, data analytics providers, fraud prevention services, advertising partners, and customer support services.

Sale or Sharing of Personal Information

Under certain state laws, our use of targeted advertising may constitute “sharing” or a “sale” of personal information. We do not knowingly sell or share personal information of consumers under the age of 16. We do not sell sensitive personal information.

Your Consumer Privacy Rights

You may have the right to request:

  • Access to and knowledge about your personal information;

  • A list of specific third parties to whom we have disclosed your personal information;

  • Deletion of your personal information;

  • Correction of inaccurate personal information; and

  • To opt out of sharing/sales/targeted advertising.

To exercise these rights, email us at [email protected], or use the “Your Privacy Choices” link on our website. We will verify your request by asking for information that matches our records or by having you log into your account. If we deny your request, you may appeal by emailing the same address.

If you are an authorized agent submitting a request, please provide proof of your authorization and do not send sensitive ID documents.

Financial Incentives

We may offer discounts, coupons, or other benefits to customers who join membership programs or sign up for marketing emails. When you participate, we may collect identifiers and commercial information. You can opt in by following sign‑up instructions and opt out at any time (e.g., via unsubscribe links or contacting us).

Notice to Users in Canada

If you reside in Canada, by submitting personal information you consent to its collection, use, and disclosure as described in this Privacy Statement. You may request access to, changes to, or withdrawal of consent for your personal information by emailing [email protected]. We may require identity verification before processing your request. Withdrawal of consent may affect our ability to provide certain products or services.

Contact Us

SmartGuard Solutions
520 Kirkland Way, #208
Kirkland, WA 98033
USA

Email: [email protected]
Phone: 1 (206) 389-6649

SmartGuard Solutions is an independent online retailer and is not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.