Security & Privacy at wyzeathome.com

Brought to you by SmartGuard Solutions – your trusted independent Wyze retailer.

Here you can find information regarding the security of your Wyze account and the data collected through Wyze products.

We are an independent retailer of Wyze products, not an authorized distributor or reseller. The security information provided on this page is based on publicly available statements from Wyze. For the most accurate and up‑to‑date security details, please refer to Wyze’s official website.

VerifiedView – a built‑in Wyze security feature

VerifiedView is a Wyze security feature that embeds a hashed user ID into every video, photo, and livestream captured by Wyze cameras. This ensures only the rightful account owner can access or view their content – adding an extra layer of protection beyond passwords and encryption. The feature rolls out automatically with Wyze app and firmware updates, requires no user action, and acts as a behind‑the‑scenes safeguard to prevent unauthorized access even in rare security failures.

Developed with layers of security

Wyze cameras, smart devices, and the Wyze app are designed with multiple layers of security. Wyze participates in industry best practices, including:

  • ioXt certified for iOS & Android

  • Certified by Google MASA for Android

  • Passing NCC penetration testing

  • Passing 3rd‑party security testing for hardware with ReFirm Labs

  • Bitdefender in‑depth pentesting for Camera V3

  • Using AWS infrastructure (SOC2 & ISO compliant)

  • Implementing Lacework to enhance cloud infrastructure security

  • Wyze mandated 2‑factor authentication for all customers

  • Wyze utilizes AWS WAF, GuardDuty services

  • Other devices (e.g., light bulbs) also hold UL / FCC / Energy Star certificates.

Our data commitment as an independent seller

We do not sell your personal information for money. Your privacy matters to us.

Like many online stores, we may share certain data about your activities on our website (e.g., pages visited, products viewed) with service providers that help us show interest‑based advertisements or with business partners. Under laws such as the CCPA or other state privacy laws, this may be considered a “sale” or “sharing”. For full details, please review our [Privacy Statement].

Live stream and video encryption security (based on Wyze specifications)

Communication between your mobile device, your Wyze product, and the AWS Cloud Server is made via HTTPS (TLS) for event videos.

Wyze uses symmetric and asymmetric encryption, consistent hashing, and other methods to help protect user information. Each camera has its own secret key and certificate to validate its identity during handshake. Content is encrypted with AES‑128 to secure live stream and playback data.

Even if a hacker intercepts the data package, the data cannot be decrypted.

Best practices we recommend

  • Enable 2‑factor authentication on your Wyze account.

  • Keep your Wyze app and camera firmware updated.

  • Use a strong, unique password for your Wyze account.

  • For any security concerns, contact Wyze support directly.

Questions about your order or privacy?

If you have any questions about how we handle your information as a retailer, or if you need help with a product you purchased from us, please contact:

Email: [email protected]
Phone: 1 (206) 389-6649

SmartGuard Solutions – Independent retailer of genuine Wyze products.
© 2026 SmartGuard Solutions. All rights reserved.

SmartGuard Solutions is an independent online retailer and is not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.