Return Policy and Limited Warranty Terms

Effective: May 15, 2026

SmartGuard Solutions is an independent online retailer of genuine Wyze® products. We are not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.

1. RETURN POLICY

SmartGuard Solutions hopes that you will be pleased with your Product. However, if for any reason you decide to return a Product that you purchased from our Site, you must notify us and return the Product to us within sixty (60) days from the date the Product was purchased.

We will not accept returns of Products purchased from other retailers. Those Products are subject to that retailer’s return policies, and we disclaim any liability with respect to the return of such Products.

Additionally, we will not accept a return if the Product:

  • is not purchased from our Site;

  • is not in its original condition with all original cords, adapters, documentation, accessories and packaging;

  • is returned from outside the country where the Product was originally shipped to by us.

We do not take title to returned Products until the Product is received by us. Once the Product you are returning has been received and processed, we will, at our sole option, accept the return of the Product and refund the money actually paid by the original purchaser for the Product to the payment method used by the purchaser. Unless prohibited by law, any shipping and handling charges will not be refunded or credited.

If the Product you are returning to us is capable of holding contents or valuables, please ensure that all such contents and valuables are removed before the Product is returned to us. At no time will we be responsible for any contents or valuables that may be stored inside the Product.

2. HOW TO INITIATE A RETURN

To process a product return, please contact us by email at [email protected], including the order number or sales invoice number provided by this site at the time of purchase. The return portal on this website is only available for Products purchased via this website.

Once your return request has been submitted, we will provide you with return instructions and a prepaid shipping label for returning the Product from the country where the Product was originally shipped to by us. To ensure the Product arrives in its original condition, package and ship it using the label and instructions provided by us. Ship the Product to us with all cords, adapters, documentation, and accessories that came with the Product and the original packaging within 10 days of us providing you with return instructions. Failure to do so may result in us rejecting the return.

You will be informed by e-mail once we receive and have processed your return. If, as reasonably determined by us, a Product shipped to us is ineligible for return, we will not be responsible for returning the ineligible Product. We have no obligations with respect to Products ineligible for return.

3. LIMITED WARRANTY

Except as set forth below, we warrant to the original owner of the Product that the Product will be free from defects in materials and workmanship for a period of:

(i) eighteen (18) months from the date you purchased your Product from our Site (for purchases made on or after January 1, 2026);

(ii) one (1) year from the date you purchased your Product from our Site (for purchases made before January 1, 2026).

This warranty is not transferable and applies only to the original purchaser.

We will, at our sole option, either (a) replace any defective Product or component, or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product to the payment method used by the purchaser.

Replacements may be made with new or refurbished products or components, at our sole discretion. Except for refurbished Product replacements, any replacement Product received by you will be covered by this Limited Warranty for the longer of (a) three months from the date of replacement or (b) the remaining applicable Warranty Period on the replaced Product. Any replacement Product received by you for a refurbished Product will be covered by this Limited Warranty for thirty (30) days from the date of replacement.

If the Product you are returning to us is capable of holding contents or valuables, please ensure that all such contents and valuables are removed before the Product is returned to us. At no time will we be responsible for any contents or valuables that may be stored inside the Product.

4. WHAT THE LIMITED WARRANTY DOES NOT COVER

This Limited Warranty does not cover the following:

  • Products submitted after the expiration of the applicable Warranty Period;

  • Products submitted without valid proof of purchase;

  • Products returned from outside the countries where we ship Products;

  • Products not purchased from this site;

  • Products on which repairs have been attempted;

  • Products damaged due to misuse, abuse, negligence, or other use not in accordance with the Product’s Quick Start Guide or other instructions provided by us;

  • Products that have been modified;

  • Contents or valuables that may be stored inside the Product.

5. HOW TO INITIATE A WARRANTY CLAIM

To make a warranty claim, please fill out a support ticket with “Tech Support” as the support topic (or contact us at [email protected]). In your request, be sure to describe the Product that is the subject of the warranty claim, describe in detail the issue you are experiencing, and provide valid proof of purchase. Valid proof of purchase is your order number or sales invoice (for purchases made from this site).

We may require you to return the Product in order to process your warranty claim. If you are required to return the Product, we will provide you with a prepaid shipping label and return instructions, and you must comply with those instructions. If, as reasonably determined by us, a Product that is not eligible for a warranty claim is shipped to us, we will not be responsible for returning the Product. We have no warranty obligations with respect to such returned Products.

6. EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES

WE SHALL HAVE NO OBLIGATION OR LIABILITY, WHETHER ARISING IN CONTRACT (INCLUDING WARRANTY), TORT (INCLUDING NEGLIGENCE), OR OTHERWISE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF THE USE OF, OR INABILITY TO USE, THIS PRODUCT OR ARISING OUT OF ANY NONCONFORMITY OR DEFECT IN THE PRODUCT, OR DEFECT IN ANY SERVICE PROVIDED UNDER THE LIMITED WARRANTY. This exclusion applies even if we have been advised of the possibility of such damages and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any legal theory.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

SmartGuard Solutions is an independent online retailer and is not affiliated with, authorized by, or sponsored by Wyze Labs, Inc. Wyze® is a registered trademark of Wyze Labs, Inc.